For customer support teams

Customer Support Knowledge Base Software

Empower your support team with a searchable knowledge base that reduces ticket volume and resolves issues faster.

14-day free trial · No card · Ship in 5 minutes

14 days
Team trial, no card
$99/mo
Team plan, flat price, no per-seat fees
MDX
Visual editor with components
llms.txt
Auto-generated on every site
An honest take

Most teams ship customer support as an afterthought — a Notion page nobody reads, a wiki nobody updates, a PDF nobody opens.

Dokly makes customer support a competitive edge: fast search, real structure, AI-ready, and a custom domain in one click.

Why Dokly

Built for teams that ship docs fast

Reduce Support Tickets

Customers find answers in your knowledge base instead of opening tickets. Reduce support volume by 30-50%.

Faster Response Times

Your support team uses the same knowledge base to resolve issues faster. Consistent, accurate answers every time.

Better Customer Experience

24/7 self-service answers improve CSAT scores and reduce frustration. Customers appreciate instant help.

Track Knowledge Gaps

See what questions customers ask most. Use search data to improve your product documentation and support.

How it works

Live in an afternoon

No demo call. No sales onboarding. Sign up, paste your content, ship.

01

Start your free trial

Sign up and get Team free for 14 days, no card. Your workspace and *.dokly.co subdomain are ready in under a minute.

02

Write or import

Author in the visual MDX editor with callouts, cards, tabs, steps, and code blocks. Paste from existing docs to get started fast.

03

Ship your domain

Add your custom domain on Starter and up. Auto-generated llms.txt and sitemap mean AI crawlers and search engines can read your site on day one.

What you get

Features that matter for customer support

✓

Powerful Search

Fast, instant search helps customers find answers immediately. No waiting for search results or navigating deep navigation.

✓

Self-Service Articles

Write clear, step-by-step guides for common issues. Include screenshots, videos, and code examples for clarity.

✓

Multi-format Support

Support rich content with embedded videos, code blocks, tables, and interactive diagrams in your articles.

✓

Fast Updates

Edit an article and it's live right away, so the KB keeps up as you learn about common issues. On every plan, your AI agent can draft updates over MCP for you to approve.

✓

Usage Analytics

See which articles are most helpful and which topics need more content. Data-driven documentation improvement.

✓

Feedback Loop

Let customers rate article helpfulness. Identify articles that need updates based on real feedback.

AI, done right

Docs AI agents can actually read

When users ask ChatGPT, Claude, Perplexity, or Cursor about customer support, your content is what gets cited — not a competitor's.

Auto-generated llms.txt

Every Dokly site ships with a clean llms.txt so ChatGPT, Claude, Perplexity, and Cursor can cite your docs accurately. No setup.

Structured semantic HTML

Pages render as clean, semantic HTML — the kind LLM crawlers parse perfectly. No SPA-rendering headaches.

Custom domain on day one

Authority lives at your domain, not a subpath. Your AI citations point home, not to a vendor's URL.

Pricing

Try free. Upgrade when you grow.

Flat pricing. No per-seat add-ons. No surprise bills.

Free
$0/mo

One docs site on a dokly.co subdomain, no card. Connect your own AI agent over MCP to write drafts you review and publish; letting the agent publish directly starts on Starter.

Starter
$29/mo

One docs site on your own domain. Your AI agent writes and publishes it over MCP, no review step needed.

Team
$99/mo

Connect your AI agent: it writes drafts, you review a diff, Dokly publishes. Your own domain, analytics, and five sites included.

Popular
Business
$199/mo

Twenty-five sites — one per product, plus a help center and a changelog — with more storage and dedicated support.

FAQ

Questions we actually get

Explore more

Other ways teams use Dokly

Ready in 5 minutes

Ship docs in an afternoon

Start your 14-day free trial. Bring your MDX. Flip your domain when you're ready. No sales call. Cancel anytime.