How much can a knowledge base reduce support tickets?

Typical customers see 30-50% reduction in support volume. Self-service reduces routine questions and frees your team for complex issues.

Can customers access the KB without logging in?

Yes. Dokly supports public knowledge bases for customer access. You can also make it private or behind authentication.

How do we organize the knowledge base?

Create categories and subcategories for different topics. Dokly's flexible structure works for any organization scheme.

Can we embed the KB on our website?

Yes. Embed Dokly on your website with an iframe, or use a custom domain to serve it directly from your domain.

What about multi-language support?

Dokly supports multiple languages. You can create separate KB versions for different regions or serve multiple languages.

How do we keep the KB updated?

Any team member can update articles instantly. Changes go live immediately. Version history is maintained automatically.

For customer support teams

Customer Support Knowledge Base Software

Empower your support team with a searchable knowledge base that reduces ticket volume and resolves issues faster.

Start free See benefits

Free forever · No credit card · Ship in 5 minutes

Free forever plan

14 days

Free Pro trial, no card

MDX

Visual editor with components

llms.txt

Auto-generated on every site

An honest take

Most teams ship customer support as an afterthought — a Notion page nobody reads, a wiki nobody updates, a PDF nobody opens.

Dokly makes customer support a competitive edge: fast search, real structure, AI-ready, and a custom domain in one click.

Why Dokly

Built for teams that ship docs fast

Reduce Support Tickets

Customers find answers in your knowledge base instead of opening tickets. Reduce support volume by 30-50%.

Faster Response Times

Your support team uses the same knowledge base to resolve issues faster. Consistent, accurate answers every time.

Better Customer Experience

24/7 self-service answers improve CSAT scores and reduce frustration. Customers appreciate instant help.

Track Knowledge Gaps

See what questions customers ask most. Use search data to improve your product documentation and support.

How it works

Live in an afternoon

No demo call. No sales onboarding. Sign up, paste your content, ship.

01

Sign up free

Create your workspace and get a *.dokly.co subdomain in under a minute. No credit card. 14-day Pro trial included.

02

Write or import

Author in the visual MDX editor with callouts, cards, tabs, steps, and code blocks. Paste from existing docs to get started fast.

03

Ship your domain

Add your custom domain on Pro. Auto-generated llms.txt and sitemap mean AI crawlers and search engines can read your site on day one.

What you get

Features that matter for customer support

✓

Powerful Search

Fast, instant search helps customers find answers immediately. No waiting for search results or navigating deep navigation.

✓

Self-Service Articles

Write clear, step-by-step guides for common issues. Include screenshots, videos, and code examples for clarity.

✓

Multi-format Support

Support rich content with embedded videos, code blocks, tables, and interactive diagrams in your articles.

✓

Team Collaboration

Your whole support team can contribute. Update articles in real-time as you learn about common issues.

✓

Usage Analytics

See which articles are most helpful and which topics need more content. Data-driven documentation improvement.

✓

Feedback Loop

Let customers rate article helpfulness. Identify articles that need updates based on real feedback.

AI, done right

Docs AI agents can actually read

When users ask ChatGPT, Claude, Perplexity, or Cursor about customer support, your content is what gets cited — not a competitor's.

Auto-generated llms.txt

Every Dokly site ships with a clean llms.txt so ChatGPT, Claude, Perplexity, and Cursor can cite your docs accurately. No setup.

Structured semantic HTML

Pages render as clean, semantic HTML — the kind LLM crawlers parse perfectly. No SPA-rendering headaches.

Custom domain on day one

Authority lives at your domain, not a subpath. Your AI citations point home, not to a vendor's URL.

Pricing

Start free. Upgrade when you grow.

Flat pricing. No per-seat add-ons. No surprise bills.

Free

$0/mo

1 project, 5 pages, *.dokly.co subdomain

Starter

$19/mo

3 projects, 25 pages each, search, 500 MB storage

Popular

Pro

$49/mo

10 projects, unlimited pages, custom domain, analytics, API playground

See full pricing details

FAQ

Questions we actually get

Explore more

Other ways teams use Dokly

API Documentation Developer Docs Product Documentation Knowledge Base Internal Teams Help Desk

Ready in 5 minutes

Ship docs in an afternoon

Start free. Bring your MDX. Flip your domain when you're ready. No sales call. No credit card.

Start free See full pricing