For help desk teams

Help Desk Documentation Software

Reduce support costs and improve agent productivity with a centralized knowledge base.

14-day free trial · No card · Ship in 5 minutes

14 days
Team trial, no card
$99/mo
Team plan, flat price, no per-seat fees
MDX
Visual editor with components
llms.txt
Auto-generated on every site
An honest take

Most teams ship help desk teams as an afterthought — a Notion page nobody reads, a wiki nobody updates, a PDF nobody opens.

Dokly makes help desk teams a competitive edge: fast search, real structure, AI-ready, and a custom domain in one click.

Why Dokly

Built for teams that ship docs fast

Faster Issue Resolution

Agents reference consistent, accurate information. Resolve tickets faster. Reduce average resolution time.

Lower Support Costs

Agents answer more tickets per hour. Reduce training time. Lower cost per support ticket. Improve profitability.

Better Customer Satisfaction

Accurate, consistent answers improve customer satisfaction. Agents are confident and prepared for every situation.

Maintain Standards

Every agent follows the same documented procedures. Ensure quality and consistency across your support team.

How it works

Live in an afternoon

No demo call. No sales onboarding. Sign up, paste your content, ship.

01

Start your free trial

Sign up and get Team free for 14 days, no card. Your workspace and *.dokly.co subdomain are ready in under a minute.

02

Write or import

Author in the visual MDX editor with callouts, cards, tabs, steps, and code blocks. Paste from existing docs to get started fast.

03

Ship your domain

Add your custom domain on Starter and up. Auto-generated llms.txt and sitemap mean AI crawlers and search engines can read your site on day one.

What you get

Features that matter for help desk teams

✓

Quick Access Reference

Agents can quickly search for information while on calls. Fast search means less customer wait time.

✓

Decision Trees

Document decision processes. Guide agents through troubleshooting steps for common issues.

✓

Organized by Tier

Group pages into sections for each support tier or product so agents land on the right docs fast.

✓

Knowledge Management

Track which articles are used most. Identify training gaps and update documentation based on real usage.

✓

AI-Tool Ready

Every site has llms.txt and a read-only MCP endpoint, so the AI tools your team already uses can search and cite the KB.

✓

Reviewable Agent Edits

On every plan, edits an AI agent proposes over MCP come with a git-style diff you approve or reject before they go live.

AI, done right

Docs AI agents can actually read

When users ask ChatGPT, Claude, Perplexity, or Cursor about help desk teams, your content is what gets cited — not a competitor's.

Auto-generated llms.txt

Every Dokly site ships with a clean llms.txt so ChatGPT, Claude, Perplexity, and Cursor can cite your docs accurately. No setup.

Structured semantic HTML

Pages render as clean, semantic HTML — the kind LLM crawlers parse perfectly. No SPA-rendering headaches.

Custom domain on day one

Authority lives at your domain, not a subpath. Your AI citations point home, not to a vendor's URL.

Pricing

Try free. Upgrade when you grow.

Flat pricing. No per-seat add-ons. No surprise bills.

Free
$0/mo

One docs site on a dokly.co subdomain, no card. Connect your own AI agent over MCP to write drafts you review and publish; letting the agent publish directly starts on Starter.

Starter
$29/mo

One docs site on your own domain. Your AI agent writes and publishes it over MCP, no review step needed.

Team
$99/mo

Connect your AI agent: it writes drafts, you review a diff, Dokly publishes. Your own domain, analytics, and five sites included.

Popular
Business
$199/mo

Twenty-five sites — one per product, plus a help center and a changelog — with more storage and dedicated support.

FAQ

Questions we actually get

Explore more

Other ways teams use Dokly

Ready in 5 minutes

Ship docs in an afternoon

Start your 14-day free trial. Bring your MDX. Flip your domain when you're ready. No sales call. Cancel anytime.