For help desk teams

Help Desk Documentation Software

Reduce support costs and improve agent productivity with a centralized knowledge base.

Start free trialSee benefits

7-day trial · Cancel anytime · Ship in 5 minutes

7 days
Trial on every paid plan
$99+
Team plan, no surprise bills
MDX
Visual editor with components
llms.txt
Auto-generated on every site
An honest take

Most teams ship help desk teams as an afterthought — a Notion page nobody reads, a wiki nobody updates, a PDF nobody opens.

Dokly makes help desk teams a competitive edge: fast search, real structure, AI-ready, and a custom domain in one click.

Why Dokly

Built for teams that ship docs fast

Faster Issue Resolution

Agents reference consistent, accurate information. Resolve tickets faster. Reduce average resolution time.

Lower Support Costs

Agents answer more tickets per hour. Reduce training time. Lower cost per support ticket. Improve profitability.

Better Customer Satisfaction

Accurate, consistent answers improve customer satisfaction. Agents are confident and prepared for every situation.

Maintain Standards

Every agent follows the same documented procedures. Ensure quality and consistency across your support team.

How it works

Live in an afternoon

No demo call. No sales onboarding. Sign up, paste your content, ship.

01

Start your trial

Pick a plan, enter your card, and get 7 days of the full feature set. Cancel before day 7 for $0. Your workspace and *.dokly.co subdomain are ready in under a minute.

02

Write or import

Author in the visual MDX editor with callouts, cards, tabs, steps, and code blocks. Paste from existing docs to get started fast.

03

Ship your domain

Add your custom domain on Pro. Auto-generated llms.txt and sitemap mean AI crawlers and search engines can read your site on day one.

What you get

Features that matter for help desk teams

✓

Quick Access Reference

Agents can quickly search for information while on calls. Fast search means less customer wait time.

✓

Decision Trees

Document decision processes. Guide agents through troubleshooting steps for common issues.

✓

Multi-Team Support

Different teams have access to relevant documentation. Tier 1 agents see different docs than tier 2.

✓

Knowledge Management

Track which articles are used most. Identify training gaps and update documentation based on real usage.

✓

Integration Ready

Embed search in your help desk tool. Agents don't leave their support platform to find answers.

✓

Audit Trail

Track all changes to documentation. Ensure compliance. Maintain an audit trail of information updates.

AI, done right

Docs AI agents can actually read

When users ask ChatGPT, Claude, Perplexity, or Cursor about help desk teams, your content is what gets cited — not a competitor's.

Auto-generated llms.txt

Every Dokly site ships with a clean llms.txt so ChatGPT, Claude, Perplexity, and Cursor can cite your docs accurately. No setup.

Structured semantic HTML

Pages render as clean, semantic HTML — the kind LLM crawlers parse perfectly. No SPA-rendering headaches.

Custom domain on day one

Authority lives at your domain, not a subpath. Your AI citations point home, not to a vendor's URL.

Pricing

Try free. Upgrade when you grow.

Flat pricing. No per-seat add-ons. No surprise bills.

Starter
$19/mo

3 projects, 25 pages each, search, 500 MB storage

Popular
Pro
$49/mo

10 projects, unlimited pages, custom domain, analytics, API playground

Scale
$99/mo

25 projects, 10 GB storage, 5 team members, dedicated support

See full pricing details
FAQ

Questions we actually get

Explore more

Other ways teams use Dokly

API DocumentationDeveloper DocsProduct DocumentationKnowledge BaseCustomer SupportInternal Teams
Ready in 5 minutes

Ship docs in an afternoon

Start your 7-day trial. Bring your MDX. Flip your domain when you're ready. No sales call. Cancel anytime.

Start free See full pricing